Privacy Policy for paddle.co.nz

This Privacy Policy explains how Paddle NZ Limited collects, uses, stores, and protects your personal information when you use paddle.co.nz.

What Information Do We Collect?

We collect information from you when you:

  • Place an order

  • Register an account

  • Contact us through our website

  • Subscribe to updates or newsletters

Depending on the situation, you may be asked to provide:

  • Name

  • Email address

  • Mailing or delivery address

  • Phone number

  • Payment information

You may also browse our website anonymously.

What Do We Use Your Information For?

Any information we collect from you may be used in the following ways:

To Process Transactions

Your information is used to process payments, fulfil orders, and deliver products or services you have requested.

Your personal information will not be sold, exchanged, transferred, or given to any other company without your consent, except where necessary to provide the requested service, such as payment processing or freight delivery.

To Communicate With You

The email address and contact information you provide may be used to:

  • Send order confirmations and delivery updates

  • Respond to customer service enquiries

  • Provide important account or order information

  • Send occasional company news, updates, promotions, or product information

You may unsubscribe from marketing communications at any time.

How Do We Protect Your Information?

We implement a range of security measures to help protect your personal information when you place an order or access your account information.

Our website uses secure server technology and Secure Socket Layer (SSL) encryption to protect sensitive information transmitted online.

Payment information is processed securely through trusted third-party payment gateway providers. Sensitive financial details are not stored on our servers after a transaction is completed.

Access to personal information is restricted to authorised personnel who are required to keep such information confidential.

Do We Use Cookies?

Yes.

Cookies are small files placed on your device through your web browser that help websites recognise your browser and remember certain information.

We use cookies to:

  • Help remember and process items in your shopping cart

  • Improve website functionality and user experience

  • Analyse website traffic and performance

  • Remember your preferences and settings

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly if cookies are disabled.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

This does not include trusted third parties who assist us in operating our website, conducting our business, processing payments, delivering goods, or servicing customers, provided those parties agree to keep your information confidential.

We may also disclose information where required by law or where necessary to:

  • Comply with legal obligations

  • Enforce our website policies

  • Protect our rights, property, safety, or the safety of others

Third-Party Services

Our website may use third-party services such as payment processors, analytics providers, or freight companies. These services may collect or process information as required to perform their functions.

We recommend reviewing the privacy policies of any third-party providers you interact with through our website.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through paddle.co.nz and does not apply to information collected offline.

Your Consent

By using this website, you consent to this Privacy Policy and the collection and use of information as outlined above.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Your continued use of the website following any changes indicates your acceptance of those updates.

Contacting Us

If you have any questions regarding this Privacy Policy, please contact us through the contact page at:

paddle.co.nz Contact Page